Refund Policy
Last updated: June 15, 2025
At Verzove Publication, we strive to provide high-quality publishing services and products. This Refund Policy outlines our procedures for refunds and cancellations.
Publishing Services Refunds
Cancellation Before Service Commencement
If you cancel your publishing package before we begin work on your manuscript (within 7 days of signing the publishing agreement), you are eligible for a full refund minus an administrative fee of ₹1,500.
Cancellation During Initial Assessment
If you cancel after the initial manuscript assessment but before any editing or design work has begun (typically within 14 days of signing the agreement), you are eligible for a 75% refund of the package price.
Cancellation During Production
If you cancel after editing, design, or other production work has begun but before final approval for printing/distribution:
- Editing phase: 50% refund of the package price
- Design phase: 30% refund of the package price
- Final production phase: 15% refund of the package price
Cancellation After Final Approval
Once you have approved the final files for printing/distribution, no refund is available for the publishing package.
Quality Guarantee
If you are unsatisfied with the quality of our services at any stage, please contact us immediately. We are committed to addressing your concerns and may offer:
- Additional rounds of editing or design revisions
- Partial refund for specific services that did not meet expectations
- Credit toward additional services
- Reassignment to a different editor, designer, or project manager
Book Purchase Refunds
Physical Books
If you purchase physical books directly from Verzove Publication:
- Damaged or defective books may be returned within 14 days of receipt for a full refund or replacement.
- Undamaged books in resalable condition may be returned within 7 days of receipt for a refund minus shipping costs.
- To initiate a return, contact our customer service team with your order number and photos of the books (if claiming damage).
E-Books
Due to the digital nature of e-books, refunds are generally not available after purchase. However:
- If you experience technical issues accessing your e-book, we will provide technical support or a replacement file.
- If an e-book has significant formatting errors or technical issues that we cannot resolve, we will issue a refund.
Author Copies
Refunds for author copies follow the same policy as regular book purchases. Complimentary author copies included in publishing packages cannot be exchanged for cash value but may be replaced if received damaged.
Marketing and Promotional Services
For add-on marketing and promotional services:
- Cancellation before service delivery: 75% refund
- Cancellation during service delivery: Prorated refund based on work completed
- After service completion: No refund available
Royalty Adjustments
If there are errors in royalty calculations or payments, we will promptly correct them and issue any necessary refunds or additional payments within 30 days of verification.
Refund Process
Refunds are processed using the original payment method when possible. Refund processing times vary:
- Credit/debit card refunds: 5-10 business days
- Bank transfers: 7-14 business days
- Digital wallets: 3-5 business days
Exceptions and Special Circumstances
We understand that authors may face unexpected circumstances. In cases of serious illness, family emergency, or other extenuating circumstances, we may offer more flexible refund terms on a case-by-case basis. Please contact our customer service team to discuss your situation.
Social Impact Publishing Program
For authors participating in our free social impact publishing program, no refunds apply as these services are provided at no cost. However, we maintain the same commitment to quality and satisfaction.
Dispute Resolution
If you are unsatisfied with a refund decision, please contact our customer service manager for review. If the issue remains unresolved, disputes will be handled according to the process outlined in our Terms and Conditions.
Contact Information
For refund requests or questions about this policy, please contact us:
Email: refunds@verzovepublication.com
Phone: [Your Contact Number]
Address: Verzove Publication, Indore, Madhya Pradesh, India
This Refund Policy is subject to change. Any updates will be reflected on this page with a revised "Last updated" date.